Questions about ColdOpen, or something not working? Write to us and a person will answer.
Signed in? Tap the gear on Home, then Contact support. Your message reaches us with your account attached, so we can look into it right away. On the website, use Support after signing in.
Check that ColdOpen is allowed to use the microphone. On iPhone, open the Settings app, scroll to ColdOpen, and turn on Microphone. On Android, open Settings, then Apps, then ColdOpen, then Permissions. On a laptop, allow the microphone when your browser asks. If the buyer seems to answer itself, it is hearing its own voice through your speakers: put on headphones and start a new call.
On the sign-in screen, tap Forgot password? and enter your email. We will send you a link to choose a new one. If the email does not arrive within a few minutes, check your spam folder or write to us.
Open the scorecard for that call and tap Report this call, or write to us with the date and time of the call. The buyer is designed to be skeptical and curt, never abusive, and we review every report.
In the app, tap the gear on Home to open Settings, then Delete account. On the website, sign in and use Delete account in Settings. You can also email us from the address on your account and we will delete it for you. Deleting an account removes your profile, practice sessions, transcripts and scores, and your call recordings are removed from storage shortly afterwards.
ColdOpen uses OpenAI and Anthropic to run the practice buyer, score your calls, and build a buyer around your business. We don't sell your data or use it to train our own models. The details are in our Privacy Policy.
ColdOpen is operated by Awayish LLC. Read our Privacy Policy and Terms & Conditions.